PBD FAQ's
Ordering
Q. How do I place an order?
Simply browse our shop, add your favourite items to your cart, and follow the secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
➡️ See our Terms of Service for full details on orders and acceptance.
Q. Can I change or cancel my order?
If you need to change or cancel your order, please send a message via our 'Contact PBD' page as soon as possible. We will do our best, but if your order has already been dispatched, changes may not be possible.
➡️ For more information, refer to our Returns & Refunds Policy and Terms of Service.
Delivery
Q. Where do you ship to?
We currently ship within the UK and to selected international destinations. Shipping options and costs are calculated at checkout.
➡️ Please see our Shipping Policy for detailed information.
Q. How long will my order take to arrive?
UK orders typically arrive within 2-5 working days. International delivery times vary by destination and customs processing.
➡️ See our Shipping Policy for estimated dispatch and delivery times.
Q. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable).
➡️ For more information, visit our Shipping Policy.
Products
Q. Are your products handmade?
Yes, all artwork is created by Palmer Blythe Designs and printed or packaged with care. Each piece is designed to bring joy, warmth, and whimsy to your day.
➡️ Learn more in our Terms of Service.
Q. Can I request a custom piece?
At this time, we are not taking custom commissions, but please keep an eye on our website for announcements if this reopens.
➡️ See our Terms of Service for product information.
Returns & Refunds
Q. Do you accept returns?
Yes, we accept returns on eligible items within 14 days of delivery. Items must be unused and in original packaging.
➡️ Please read our Returns & Refunds Policy for full eligibility and process.
Q. How do I start a return?
Email us via our 'Contact PBD' with your order number and reason for return, and we will guide you through the process.
➡️ See our Returns & Refunds Policy for step-by-step instructions.
Privacy & Data
Q. How do you use my personal information?
We collect and use your personal data to process your orders, provide customer service, personalise your experience, and improve our services.
➡️ For full details, please see our Privacy Policy.
Q. Do you share my information with third parties?
We only share your data with trusted service providers such as Shopify and Meta Platforms for store functionality, payments, and marketing, as outlined in our Privacy Policy.
Contact
Q. How can I contact you?
You can reach us anytime via our 'Contact PBD' page. We aim to respond within 2 business days.
➡️ See our Privacy Policy and Terms of Service for contact details and responsibilities.
Other
Q. Do you offer gift wrapping?
At this time, we do not offer gift wrapping as standard.
➡️ Learn more in our Terms of Service.
Q. Do you sell wholesale?
We are not offering wholesale currently, but please contact us if you are a retailer interested in future collaborations.
➡️ See our Terms of Service for business sales terms.
Final Note
If you have any questions not answered here, please email us via our 'Contact PBD' page – we’re always happy to help.
➡️ For further details on your rights and our obligations, refer to our Terms of Service, Privacy Policy, and Cookie Policy.
